仲望咨询致力于为企业提供中高级专业人才的招聘解决方案。迄今已有23年多历史，现在已经成长为亚洲领先的专业猎头顾问公司之一。
CoreResponsibilities
1.According to the company strategy and the business development requirement, in charge of the management of Trainer& Coach in different worldwide customer service centers.
2.Conduct training framework, includingtrainer & coach candidate screening system, and interview, training, development, etc. Implement and inspect of training plans in each site.
3.Responsible for the management of new employees' training section, through the cross-cooperation between trainers and coaches, and keep the close cooperation with the customer service teams of various language lines, to find out the lack of training that need improve, and to continuously output qualified employees in line with the job requirements for the team;
4.Responsible for the skills development of employees, according to career promotion channels, make skills development plans, implement training, and training quality evaluation;
5.Evaluate the effectiveness of training and coaching, optimize the training courses, improve the implementation process of training & coaching, and effectively improve the results;
6.Comprehensive management of trainers & coaches, include but not limited KPI conduction, supervision and goal achievement;
7.Complete other tasks and other training projects assigned by superior;