仲望咨询致力于为企业提供中高级专业人才的招聘解决方案。迄今已有23年多历史，现在已经成长为亚洲领先的专业猎头顾问公司之一。
Role Overview
To work with management team to ensure projects launch and accomplish successfully;
To ensure targeted operations KPIs are achieved;
To maintain a high level of customer satisfaction through consistent quality service delivery;
To maintain a high team morale by providing leadership, guidance, and coaching to the team members;
Core Responsibilities
To be accountable for ensuring that all operational performance measures are consistently achieved/exceeded;
Maintain the highest levels of customer satisfaction across all channels and products;
Accountable for managing absence, attrition and adherence within the teams;
Measuring performance of the Team Members against SMART objectives and behavioral competencies, identifying areas for improvement and personal development through one to one coaching and devising appropriate action plans;
Responsible for maximizing team productivity;
To develop, identify, grow and maintain talent by embedding a high-performance culture, providing regular feedback and coaching and ensuring strong succession plans are in place;
Analyze, interpret and report to the Services Manager on performance statistics identifying trends and presenting appropriate recommendations for improvements;
Developing excellent working relationships across all functions within the business and management of conflict situations;
角色概述
与管理团队合作，确保项目启动并顺利完成;
确保有针对性的运营实现关键绩效指标;
通过始终如一的优质服务，保持高水平的客户满意度;
通过为团队成员提供领导，指导和指导，保持高昂的团队士气;
核心职责
负责确保始终如一地达到/超过所有业务绩效措施;
保持所有渠道和产品的最高客户满意度;
负责管理团队内的缺勤，自然减员和坚持;
根据SMART目标和行为能力衡量团队成员的绩效，通过一对一指导和制定适当的行动计划确定需要改进的领域和个人发展;
负责最大限度地提高团队生产力;
通过嵌入高绩效文化，定期提供反馈和指导，确保强有力的继任计划，培养，识别，发展和维护人才;
分析，解释并向服务经理报告确定趋势的绩效统计数据并提出适当的改进建议;
在业务和管理冲突局势中的所有职能部门之间建立良好的工作关系;